Dewi11 Privacy Policy — How We Protect Your Information

1. Information We Collect

When you register or use the dewi11 platform, we may collect the following categories of information:

Account Information

This includes your full name, email address, phone number, date of birth, and login credentials provided during registration. This information is required to verify your identity and keep your account secure.

Payment Information

To process deposits and withdrawals in Malaysian Ringgit (RM / MYR), we collect information related to your chosen payment method, such as bank name, account number (partially masked), and transaction records. We do not store full card numbers or payment security details directly — all processing is handled through secure payment gateways.

Device & Browser Information

We automatically collect technical information when you access the platform, including device type, operating system, browser version, IP address, screen resolution, and language settings. This helps us optimise the user experience, particularly for mobile access.

Usage Data & Cookies

We record in-platform activity such as pages visited, session duration, actions taken, and game preferences. Cookies are used to maintain login sessions, save language preferences, and improve interface responsiveness.

2. How We Use Your Information

Information collected is used by dewi11 for the following purposes:

• Processing account registration, identity verification, and secure login.
• Processing deposits, withdrawals, and financial transactions in MYR.
• Verifying user age eligibility (minimum 18 years old) in accordance with platform policy.
• Providing responsive and relevant customer support.
• Analysing usage patterns to improve platform functionality and performance.
• Detecting and preventing fraud, account misuse, or suspicious activity.
• Complying with legal obligations and regulations applicable in Malaysia.

We do not use your information for third-party advertising without your explicit consent.

5. Sharing Information with Third Parties

Dewi11 does not sell or rent users' personal information to any third party for commercial purposes. Your information is only shared under the following limited circumstances:

• Payment Processors: Required transaction details are shared with licensed payment gateways to process your deposits and withdrawals in MYR.
• Legal Compliance: We may disclose required information to the relevant authorities when mandated by Malaysian law or a court order.
• Fraud Prevention: Certain information may be shared with licensed identity verification services to detect and prevent fraudulent activity.

All third parties involved in processing dewi11 user data are required to uphold data protection standards equivalent to our own policy.

6. User Rights, Policy Changes & Contact Us

Your Rights as a User

As a dewi11 user in Malaysia, you have the following rights regarding your personal data:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request corrections to any inaccurate or outdated information we hold.
• Deletion: You may request deletion of your data, subject to applicable legal obligations and operational requirements.
• Processing Restriction: You may request that we restrict how we process your data under certain circumstances.

To exercise any of these rights, please contact our support team with appropriate proof of identity.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Material changes will be communicated via the platform or your registered email. Continued use after such notice constitutes acceptance of the updated policy.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to the dewi11 support team by email at [email protected]. You may also refer to our FAQ page us for more information on account management and privacy.